top of page
faq banner

Frequently Asked Questions

Banyo Exfoliating Gloves: Reveal Your Skin's Glow

Get ready for smoother, more radiant skin.

Banyo Exfoliating Gloves reveal your skin's natural glow for a spa-like experience at home.

Have questions? Find the answers in our comprehensive Banyo FAQ!

  • PRIVACY POLICY
    PRIVACY POLICY Banyo Privacy Policy. Last updated: 01/11/2024 This Privacy Policy describes how Yoursy Wellness DBA Banyo (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thebanyo.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. What Personal Information We Collect The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. Information We Collect Directly from You Information that you directly submit to us through our Services may include: Basic contact details including your name, address, phone number, email. Order information including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information including your username, password, security questions. Shopping information including the items you view, put in your cart or add to your wishlist. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information We Collect through Cookies We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: Companies who support our Site and Services, such as Wix. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links. How We Use Your Personal Information Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. Cookies Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Wix, see https://www.wix.com/about/privacy We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping) With business and marketing partners, including Wix, to provide services and advertise to you. We use Wix to support personalized advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices. When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent. With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. Category: Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information. Internet or other similar network activity, such as Usage Data Categories of Recipients: Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partner. Affiliates We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows. Category of Personal Information Identifiers such as basic contact details and certain order and account information Commercial information such as records of products or services purchased and shopping information Internet or other similar network activity, such as Usage Data Categories of Recipients Business and marketing partners User Generated Content The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties. Third Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services Children's Data The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in (applicable law) personal information of individuals under 16 years of age. Security and Retention of Your Information Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Your Rights and Choices Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. Right to Delete. You may have a right to request that we delete personal information we maintain about you. Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you. Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site. Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information. Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent. Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial. Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law. We use Wix's ad services such as Wix Audiences to help personalize the advertising you see on third party websites. To restrict Wix merchants that use these ad services from using your personal information for such services, visit https://privacy.Wix.com/en. Complaints If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. International Users Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection. Contact info@thebanyo.co
  • What sets Banyo Exfoliating Gloves apart from others on the market?
    Banyo exfoliating gloves are made with 100% natural materials on wooden looms, without any chemical or automated processes. They are crafted from healthy, natural materials like silk and tree bark yarn that are safe for the all skin types. Banyo Exfoliating Gloves are made of naturally antibacterial materials, helping to reduce body breakouts, unlike viscose and nylon exfoliating gloves. Banyo Exfoliating Gloves are made of natural materials and are free of dyes, additives, and petroleum-based and chemically manufactured threads like nylon and polyester, making them safe for use on sensitive skin. Banyo Exfoliating Gloves are specifically designed to effectively remove dead skin cells, eliminating skin conditions such as ingrown hair, keratosis pilaris, and strawberry legs caused by the accumulation of dry dead skin.
  • What is the proper way to use Banyo Exfoliating Gloves?
    For a baby-soft, healthy and glowing skin, follow the two-step Banyo Ritual with Banyo Exfoliating Gloves. Regular use will revitalize your skin, improve lymphatic circulation and health, combat cellulite, reduce ingrown hair, even out skin tone, and minimize body breakouts. For the sensitive part of skin and face recommended to use Banyo Silky Touch Exfoliating gloves to get rid of dead skin cell. For the insensitive and rough part of your skin like knees and elbows recommended to use Banyo Glamour Touch Exfoliating Gloves. The striped surface of the Banyo Glamour Touch Exfoliating Gloves is highly effective in removing dead skin from the knees and elbows.
  • What are the proper steps for caring for the skin after exfoliation?
    Exfoliating removes dead skin cells and unclogs pores, allowing the skin to better absorb skincare products. It is important to be mindful of what products are used on the skin after exfoliation. We strongly suggest using natural, clean, and gentle body care products to nourish the skin after exfoliation, which is why we created the Banyo Signature Body Oil. Use the Banyo exfoliating gloves which is suitable your skin type and follow the exfoliation with Banyo Signature Body Oil. Banyo Signature Body Oil is formulated by a certified aromatherapist with 100% pure and natural essential and carrier oils to enhance the benefits of exfoliation and soothe the skin. The lightweight and luxurious oil absorbs quickly, leaving your skin feeling soft and smooth. Provides intense nourishment and hydration after exfoliation with the help of grapeseed, coconut and jojoba blend that are rich with Vitamin E and Omega 6 fatty acids. It can help eliminate skin conditions such as ingrown hairs, keratosis pilaris, and strawberry legs resulting from the buildup of dry, dead skin.
  • How frequently should Banyo Exfoliating Gloves be used?
    It is recommended to use the Banyo Exfoliating Glove at least once a week to eliminate skin conditions such as ingrown hair, keratosis pilaris, and strawberry legs caused by the accumulation of dry dead skin.
  • What is the proper method for cleaning my Banyo Exfoliating Glove?
    To clean your Banyo Silk Exfoliating Glove, use hot water and gently squeeze it out. It is important to handle this glove delicately. Place your exfoliating glove in a clean and dry place to air dry. Avoid placing your exfoliating glove in the washing machine as this could damage the woven fibers.
  • Does exfoliating the skin present any risks? Can Banyo Exfoliating Gloves cause harm to my skin?
    Exfoliating the skin can be safe and beneficial when done with suitable methods. The Banyo Body Exfoliating Glove is a chemical-free, gentle and effective exfoliating method for the body, particularly helpful for addressing Keratosis Pilaris, Chicken Skin, and Strawberry Legs. It is important to follow The Banyo Ritual and Safety Guide for best results and to avoid any potential damage to the skin. If you have eczema or any other skin condition, it is best to consult with a dermatologist before using any exfoliating product.
  • Can I use Exfoliating Gloves on the face?
    Banyo Silky Touch Exfoliating Glove specifically designed for sensitive areas such as the face and pubic area. You can safely use Banyo Silky Touch Silk Exfoliating Glove as a face mitt. It is suitable for the face and other sensitive areas. However it is not recommended to use the same exfoliating gloves for both the face and body. To ensure proper hygiene, we recommend having separate gloves for each area. For example, if you use Banyo Silky Touch Exfoliating Gloves for your body, have another pair specifically for your face.
  • What are the safety guidelines to follow when using Banyo Exfoliating Glove?
    Avoid using Banyo Exfoliating Gloves if you have an open wound, rash, skin allergies, or any other special skin condition on your body. It is important to be mindful of any existing skin issues before using any product. Do not use it together with sugar scrubs or other body scrubs. Do not over-rub your sensitive areas.If you have sensitive skin, use our silk blended product. Do not expose the sun or use tanning beds 24 hours after usage. The Banyo Exfoliating Glove is a personal item of use and is not recommended to be shared with other people. It is unlikely that an allergic reaction will occur when using this product. However, if one does occur, stop using the product and seek medical advice.
  • When is the appropriate time to exfoliate, before or after shaving?
    According to dermatologists, exfoliating before shaving is the best option as it prevents the razor from becoming clogged with dead skin cells, thus maintaining its effectiveness. It's recommended to wait 24 hours after using Banyo Exfoliating Gloves for your skin to recover before shaving.
  • When do I need to replace my Banyo Exfoliating Glove?
    The Banyo Exfoliating Gloves are very durable, but for proper hygiene, it is recommended to replace them every 8-12 weeks.
  • What should I do if my skin is not peeling after using an exfoliating glove?
    There could be several reasons why you are not experiencing peeling after using an exfoliating glove. To ensure optimal results, we recommend following the Banyo Ritual Guide. It's important to note that the amount of skin peeling will vary based on skin type, with dry skin tending to peel more than oily skin and hairier areas peeling less than shaved areas. Additionally, it's crucial to be mindful of not over-exfoliating as using another exfoliator may prevent visible peeling.
  • Can I use other skincare products such as creams, soaps, or oils while using Banyo Exfoliating Gloves?
    It is not recommended to use creams, soaps, or oils while using Banyo Exfoliating Gloves. The gloves work by using direct friction on the skin, and the presence of other products may hinder the exfoliating process.
  • Is it safe to use an exfoliating glove if I have eczema or any other skin condition?
    It is not recommended to use an exfoliating glove if you have eczema as it can irritate and worsen the condition. If you have eczema or any other skin condition, it is best to consult with a dermatologist before using any exfoliating gloves. They may recommend alternative methods or products that are better suited for your skin condition.
  • What is the appropriate time to use an exfoliating glove, before or after tanning, to ensure safety?
    It is not recommended to use exfoliating gloves before or immediately after tanning as it can cause irritation and remove the tan. It is best to wait for 24 hours after tanning before exfoliating. It is also important to use a gentle exfoliating product and to exfoliate lightly to avoid over-exfoliation, which can cause irritation and lead to uneven skin tone. Always be sure to use sunscreen to protect your skin and preserve your tan.
  • What is the appropriate time to use an exfoliating glove, before or after hair removal, to ensure safety?
    It is recommended to wait for at least 24 hours before or after hair removal to exfoliate, in order to allow the skin sufficient time to recover and return to its natural state. This can help prevent further irritation and ensure that the exfoliation process is effective.
  • Do exfoliating gloves get rid of cellulite?
    Cellulite is caused by a combination of factors, including genetics, hormonal changes, bad circulation, and a build-up of fat in the underlying layers of the skin. Lack of circulation can contribute to the development of cellulite, as it can cause a buildup of fluids in the fatty tissues, leading to the characteristic dimpling appearance. Exfoliating can help to improve the appearance of cellulite by promoting cell turnover and removing dead skin cells, which can make the skin appear smoother and more even. Additionally, it is important to maintain a healthy diet and exercise regularly, as these can also help to improve circulation and reduce the appearance of cellulite.
  • Do exfoliating gloves get rid of strawberry legs?
    Strawberry legs occur when dead skin, oil, and bacteria get trapped in enlarged pores or hair follicles. This condition is commonly seen after shaving, but it can also be caused by other skin issues such as clogged pores, folliculitis, dry skin, and keratosis pilaris. Banyo Exfoliating Gloves are an effective way to remove dead skin cells, improving the appearance of dark spots and unclogging pores. They also help prevent ingrown hairs by removing the dead skin that can trap hair follicles. These gloves are made of naturally antibacterial materials to prevent bacterial growth.
  • Do exfoliating gloves get rid of keratosis pilaris aka chicken skin?
    Keratosis Pilaris, also referred to as chicken skin, is caused by the buildup of dead skin cells in the pores or hair follicles. Each hair on our body grows from a follicle, resulting in numerous follicles on our body. The clogging of multiple follicles by dead skin cells leads to the rough, dry patches characteristic of Keratosis Pilaris. By exfoliating, you remove dead skin cells from the surface. Banyo Exfoliating Gloves provide a gentle way to slough off these cells, as opposed to using a loofah, buff puff, or rough washcloth. It's important to avoid using harsh products that can irritate the skin and exacerbate Keratosis Pilaris. Instead, a gentle approach using Banyo Exfoliating Gloves is recommended.
  • Are exfoliating gloves better than loofah?
    Banyo Exfoliating Gloves are a superior choice for exfoliating your skin compared to traditional loofahs. Banyo Exfoliating Gloves are designed to provide gentle yet effective exfoliation while being gentle on the skin. Unlike loofahs, which can be harsh and abrasive, these gloves are made with natural materials that gently remove dead skin cells and impurities without causing damage or irritation to the skin.
  • Which is better, scrubbing or exfoliating?
    Banyo Exfoliating Gloves are an excellent tool for achieving smooth and healthy skin. The unique design of these gloves gently removes dead skin cells and impurities, leaving your skin feeling refreshed and rejuvenated. The gentle exfoliation provided by these gloves is not only effective, but it also promotes healthy skin by maintaining the integrity of your skin barrier. Unlike harsh scrubs or chemical exfoliants, these gloves provide a gentle yet effective way to exfoliate without causing damage to your skin. Using Banyo Exfoliating Gloves regularly can help to improve the texture and appearance of your skin, leaving it looking and feeling smooth and soft. To effectively eliminate small skin bumps, also known as chicken skin or keratosis pilaris, Banyo Exfoliating Gloves are the gentlest solution.
  • Are exfoliating gloves better than washcloths?
    Compared to traditional washcloths, exfoliating gloves offer several advantages. For one, the textured surface of the exfoliating gloves provides a more effective exfoliation than a smooth washcloth. Additionally, the gloves cover the entire hand, making it easier to reach and exfoliate hard-to-reach areas such as the backs of the legs and arms. Another advantage of Banyo Exfoliating Gloves is that they are gentle on the skin and maintain the integrity of the skin barrier. Unlike harsh scrubs or chemical exfoliants, these gloves provide a gentle yet effective way to exfoliate without causing damage to your skin.
  • Are the Banyo Exfoliating Gloves are vegan?
    Banyo Silky Touch Exfoliating Gloves are made with silk so they are not suitable for vegans. However, if you are seeking a vegan and plant-based exfoliating gloves, Banyo Glamour Touch Exfoliating Gloves are made with 100% tree bark yarn. It is vegan and cruelty-free.
  • What does make Banyo Ritual unique?
    Exfoliating removes dead skin cells and unclogs pores, allowing the skin to better absorb skincare products. It is important to be mindful of what products are used on the skin after exfoliation. We strongly suggest using natural, clean, and gentle body care products to nourish the skin after exfoliation, which is why we created the Banyo Signature Body Oil. Infusing essential oils into formulations helps replenish the skin's nutrients. Oil-based products are superior to water-based moisturizers as they provide smoother, better lubricated, and more easily absorbed hydration to the skin. The Banyo Body Oil is formulated by a certified aromatherapist with 100% pure and natural essential and carrier oils to enhance the benefits of exfoliation and soothe the skin. The blend of grapeseed oil, coconut oil, and jojoba oil in the Banyo Signature Body oil soothes and nourishes the skin, improving its elasticity. Additionally, the special blend of essential oils will enhance skin rejuvenation and promote new cell growth. Signature Body Oil also provides therapeutic aromatherapy benefits. Perfect formula has grounding properties that can help to soothe the nervous system and improve overall well-being.
  • What is aroma therapeutic use?
    The use of essential oils for therapeutic purposes is known as aromatherapy, a practice that dates back centuries. Inhaling the scent of essential oils activates the olfactory nerves, transmitting the scent molecules directly to the brain, particularly the amygdala, the emotional center. Additionally, essential oils can be absorbed through the skin. Infusing essential oils into formulations helps replenish the skin's nutrients. Oil-based products are superior to water-based moisturizers as they provide smoother, better lubricated, and more easily absorbed hydration to the skin.
  • What are the safety guidelines to follow when using Banyo essential oil infused body care products?
    Before using Banyo body care products, it is important to perform a patch test on a small, inconspicuous area of skin. If there is any irritation or reaction, discontinue use. Banyo body care products are intended for external use only and should be kept out of reach of children. To avoid eye irritation, avoid contact with eyes. If you are pregnant, nursing, have a medical condition, or are taking medication, it is important to consult a doctor before using this product. Avoid exposure to direct sunlight or tanning beds for at least 24 hours after topical use on the skin.
  • Is it safe to use essential oils on the skin, as found in Banyo Body Oils?
    When used properly, most essential oils are safe and do not cause adverse side effects. However, it is crucial to use essential oils wisely, as they are being introduced into the body. Essential oils should never be applied directly to the skin and should always be diluted with carrier oils. The Banyo Body Oils have been formulated by an aromatherapist and are already diluted with carrier oils, making them safe to use if you do not have any skin or health conditions.
  • I am pregnant, can I use Banyo essential oil infused body care products?
    If you are pregnant, it is recommended to consult with a doctor before using Banyo essential oil-infused body care products.
  • Is it safe to use Banyo body oils if I have eczema or any other skin condition?
    If you have eczema or any other skin condition, it is best to consult with a dermatologist before using any body care product. They may recommend alternative methods or products that are better suited for your skin condition.
  • Are Banyo's products made with natural ingredients?
    All banyo products are 100% natural . We never use a naturally derived or synthetic preservative systems such as Phenoxyethanol. We take pride in our products being free from synthetic fragrances, artificial colors, sulphates, parabens, and mineral oils. At Banyo, we use only 100% pure and natural carrier and essential oils.
  • How does Banyo Ritual aid in collagen production?
    Essential oils and carrier oils can aid in collagen production by minimizing damage from free radicals. Some essential oils, such as those with detoxifying properties, can decrease inflammation, which can weaken and fragment collagen fibers. Banyo Signature Body Oil is formulated with frankincense, geranium, atlas cedar, and benzoin essential oils, known for their powerful antioxidant benefits and ability to promote skin cell renewal.
  • Can Banyo Body Oils be applied to the face?
    The skin on the face and body is different, however, Banyo Body Oils are lightweight and suitable for sensitive skin. We recommend using them only on the body.
  • Where are the oils sourced from?
    We are proud to obtain our essential oils from the finest producers globally. We exclusively work with reputable suppliers who have the necessary certifications and are committed to producing the highest quality essential oils in a sustainable and ethical manner.
  • How should I store my Banyo oils and mist?
    They should be stored in a place that is out of direct sunlight. The shelf life and efficacy may decrease under direct sunlight or in high temperatures.
  • Are the Banyo Body Oils, Face Mist, and Hair Oil vegan and cruelty-free?
    Yes, the Banyo Body Oils, Face Mist, and Hair Oil are vegan and cruelty-free. This means that they do not contain any animal-derived ingredients and have not been tested on animals.
  • Do the ingredients have a certification or standard?
    Yes. The key ingredients in Banyo Body Oils are ECOCERT GREENLIFE approved and conform to the COSMOS standard for sustainable sourcing and eco-friendly processing, including environmentally responsible packaging. We work with a supplier who uses state-of-the-art gas chromatography in their laboratory to rigorously test the purity and potency of our sourced oils. We ensure that our suppliers have thorough testing, documentation, and certifications in place to guarantee the highest quality and safety of our products.
  • What is the COSMOS standards?
    COSMOS stands for "COSMetic Organic and Natural Standard". The COSMOS standard was implemented in 2010 by five European organizations: BDIH (Germany), Cosmebio (France), ECOCERT Greenlife (France), Soil Association Certification (UK), and ICEA (Italy). The primary aim of COSMOS was to align quality and sustainability standards across the international cosmetics sector to benefit all stakeholders, ensure transparency, and drive forth innovation.
  • What does make Banyo Ritual eco-friendly?
    We are committed to creating eco-friendly and sustainable bath and body care routines that are both effective and mindful of the environment. We believe in minimalism and offer products that prioritize human and environmental health. For us, sustainability involves more than just the ecological impact; it also includes the impact on human labor, hand labor, and fair and ethical trade practices. That's why we are dedicated to clean beauty and use only 100% natural materials and ingredients that are safe for both people and the planet. Our Banyo Gloves are made from healthy, natural materials like silk and tree bark yarn that are both safe for the skin and durable. They are also free of dyes and additives, making them pure and safe. Our body care line is free of harsh chemicals, parabens, and sulfates, and we use only the safest, natural ingredients to support and enhance skin health. We work with a supplier who uses state-of-the-art gas chromatography in their laboratory to rigorously test the purity and potency of our sourced oils. We ensure that our suppliers have thorough testing, documentation, and certifications in place to guarantee the highest quality and safety of our products. Our packaging is designed to be eco-friendly and plastic-free.
  • What is the cause of the presence of small particles in Banyo Oils?
    "Banyo Oils are comprised solely of 100% pure and natural ingredients. However, over time, the heavier elements of the oil may settle at the bottom of its container, resulting in smaller particles suspended within the oil through a process known as natural sedimentation.
  • Shipping and Returns
    SHIPPING POLICY By placing an order from this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our service mutually. General Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to wait for the restocking of the back-ordered item or if you would prefer us to process a refund. Delivery Terms Transit Time Domestically Generally, domestic shipments are in transit for 2 - 7 days; we use USPS. Dispatch Time Orders are usually dispatched on next business day of payment of the order. We operate on Monday - Friday during standard business hours, except on national holidays, when we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Delivery Time Exceeded If the delivery time has exceeded the forecasted time, please get in touch with us so that we can conduct an investigation. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the shipping provider. Process for Parcel Damaged or Lost In-transit We process a refund or replacement for parcels lost or damage in transit. Customer service For all customer service inquiries, please submit a question at info@banyo.com RETURN POLICY If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Please note the following exceptions to our return and refund policy:
  • Terms and Conditions
    OVERVIEW This website is operated by Banyo Wellness Banyo DBA . Throughout the site, the terms “we”, “us” and “our” refer to Banyo. Banyo offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Wix.com, Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service. SECTION 8 - THIRD-PARTY LINKS Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: PRIVACY POLICY SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Banyo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Banyo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States. SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@thebanyo.co Our contact information is posted below: YOURSY WELLNESS | BANYO DBA info@thebanyo.co 3415 S Sepulveda Blvd 1100 90034 Los Angeles CA
bottom of page